Category: Cybersecurity

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In this episode of CHATTINN CYBER, Marc Schein interviews Ted Carlson, Co-Founder and President of Marcum Technology, a renowned Information Technology Consulting Firm in the US. During the conversation, Ted and Marc explore the former’s journey into consulting and technology, Marcum’s service and client diversity, and some thoughts on ransomware attacks.

Marcum Technology is essentially an accounting firm, with technology being its core driver. In addition, the firm offers robotic process automation, business continuity, disaster recovery, and incident response through digital forensics. Ted explains how the company helps organizations prevent ransomware incidents by using parallel networks, adequate backups, and strong infrastructure. He adds that depending on the severity of the attack, the recovery process could vary. Firms should practice testing and rehearsal to ensure business continuity during an attack.

Gathering lessons from his entrepreneurial journey, Ted suggests why you shouldn’t be hesitant to chase your passion. Though taking advice from people could help sometimes, it’s essential to do what you enjoy because that’s what would produce better results sometime down the road. He also states why you might not want to wait for years shifting and switching jobs only to choose another path later – it would be challenging to restart your career 20-30 years after. Don’t let people hold you back from living your dreams.

Tune in to the episode to learn what it takes to build a successful career in the rapidly evolving consulting industry.

Highlights:

“Whenever there’s a merger or acquisition, we’re basically stripping off the technology components of those firms. And we’re kind of blending them into the marking technology division.”

“You can take a certain advice from people, but you really, at the end of the day, have to do what you enjoy, and (do) whatever you feel confident, and that will produce better results down the road.”

“Whatever interests you have, and whatever excites you, I would say, don’t wait, because a lot of people end up waiting and switching during career changes 20-30 years later. And, it’s not that easy to do.”

Time-Stamps:

[00:41] – Ted’s entrepreneurial journey

[01:22] – Advice for college students to chase their passion

[04:18] – More about Marcum

[05:19] – How to prevent ransomware incidents in companies

Connect with Ted:

LinkedIn: https://www.linkedin.com/in/ted-carlson-14977a18/

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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In this episode of CHATTINN CYBER, Marc Schein interviews John T. Wolak, chairman of the Privacy & Data Security Team at Gibbons P.C. He has extensive experience handling privacy and security issues, cyber insurance coverage, policies, endorsements, risk mitigation and exposure, and due diligence for regulatory compliance. He has been named an “Insurance Lawyer of the Year” (Newark, NJ) by Best Lawyers® and selected for the New Jersey Super Lawyers list for Insurance Law. During the conversation, John recollects his journey into cybersecurity, his experience working with the Y2K problem, biometric technology, and the regulatory tiers that apply to biometric data handling.

After graduating law school, John clerked for a federal district court judge in New Jersey. He then joined Gibbons, and as a young associate, he was staffed on one of the most massive environmental insurance coverage matters of the late 80s and early 90s, an experience that proved not only challenging but very interesting. It set his trajectory in legal practice. He later got involved in the Y2K bubble, which ironically wrapped up in early January 2000. Over the years, John has counselled, covered and handled various cyber issues, most recently, diving into biometrics.

Drawing parallels between the Y2K problem (or the Year 2000 problem) that “caused” data formatting and storage issues after the year 2000, and the issues surrounding cybersecurity today, John explains how uncertainty is the common ground. We’re now faced with the uncertainty of compliance obligations, risk mitigation, and cyberattacks, especially since biometric data usage has increased.

Biometrics are the physical or behavioral characteristics that are used to measure or identify an individual, including facial recognition and fingerprints. With biometric verifications and data usage on the rise, privacy advocates are increasingly concerned about its risks and possible violations.

Biometric data has three tiers of regulation. The first is the biometrics-specific regulation that addresses only biometric information and its collection, use, processing and storage. The second tier is biometrics within the definition of personal information, and the state-specific regulatory regimes, like the CCPA, the Colorado statute, and the Virginia statute that say any individual’s personal information must be appropriately used, stored and protected to ensure privacy and security. Most states have included biometric information within their Breach Notification statute and require notification of a breach involving an actual fingerprint or algorithmic formulae of a fingerprint – that’s the third tier.

Towards the close of the episode, John shares why individuals need to be aware of the private right of action, and how it can be a pain or a joy for different people. The private right of action is a statutory provision that provides private citizens the ability to enforce compliance with a statute by commencing a lawsuit against an entity violating the statute. It can generate a lot of litigation, and often proves a joy to plaintiff’s lawyers as any failure may allow the plaintiff or plaintiffs in a class action to recover statutory damages. The pain caused is to the business that does not comply with the statute and is the target of the lawsuit and damages.

Listen in to learn more about the cybersecurity regulations in effect today.

Highlights:

“The y2k risk was kind of the fear of the unknown. What was going to happen if my computer system completely goes down? That’s a simple statement, or simplistic statement about the issue, but it was the fear of the unknown.”

“If you’re a cyber person, that’s where you look. But you may have competitive situations where your due diligence opportunities are going to be somewhat limited and targeted, and you’re to get through to next rounds, you may have some more confirmatory due diligence at the end.”

“So you have to do a risk assessment, and you have to allocate resources based on your assessment of the risks.  And obviously, the more sophisticated the risk assessor is, the better off that process can be. So, it is something that needs to be done at the outset. Because unless you do it at the outset, you’re not going to be able to engage in a really fully informed risk assessment process to allocate those resources.”

 

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Time-Stamps:

[01:00] – John’s cybersecurity journey

[02:15] – Cybersecurity and M&A transactions

[09:44] – Front end, Back end, and Due diligence evaluation

[11:58] – Is there an increase in deals engaging reps and warranties coverage?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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In this episode of CHATTINN CYBER, Marc Schein interviews Joseph J. Lazzarotti, Principal in the Berkeley Heights, New Jersey, office of Jackson Lewis P.C. He founded and currently co-leads the firm’s Privacy, Data and Cybersecurity practice group, edits their Privacy Blog, and is a Certified Information Privacy Professional (CIPP) with the International Association of Privacy Professionals. Trained as an employee benefits lawyer focused on compliance, Joseph also is a member of the firm’s Employee Benefits practice group. During the conversation, Marc and Joseph explore the latter’s insightful cybersecurity journey, Jackson Lewis’s growth and service offerings, and the importance of better client-service provider rapport in cyber insurance.

Joseph started at Jackson Lewis in the early 2000s as an ERISA and tax attorney doing employee benefits work. At the same time, the HIPAA Privacy and Security Rules and the first data breach notification law in California were passed, which piqued Joseph’s interest. It led him to investigate cyber security issues for clients, and he gradually built a growing team around it.

Jackson Lewis stands as a forerunner in insurance panels with a fair advantage of deep experience dealing with carriers. They understand the rate pressures, the need for responsiveness, the process of doing insured work, and encourage meaningful customer relationships.

Over the years, clients have started to become more engaged in buying cyber insurance. Though one could attribute it to a contractual obligation, they’re mainly concerned about dependent business interruption from a cyber incident. To help with that, Joseph advises firms to examine the coverages, risks, retention, coinsurance, and related aspects to better understand the client business and help them achieve their sayings wisely.

Interestingly, people tend to have a good relationship with their brokers on the health plan side. Joseph hints at how the trend is gradually setting in in cyberspace as more cyber firms are working on building better client relationships by assessing and handing policies that genuinely benefit them.

Further in the dialogue, Marc and Joseph discuss cyber compliance and its ever-changing landscape. Though the term has existed for a long time, it has continually evolved with new amendments to cyber laws and acts and varies from institution to institution. It’s necessary to comply with any regulations, for non-compliance can impact your reputation.

Highlights:

“Compliance is a great word, and it means different things to different people. Some people, when they hear compliance, they’re like, well, if we’re 80% of the way there, that’s good enough, that’s compliant.”

“Compliance also means doing all the things that you need to do with respect to the regulatory environment in which you’re in. And for different companies, that means different things.”

“You may not be able to make information available to your customers, you may impact your reputation, all of that also plays into compliance in the sense that if we comply with a reasonable set of safeguards, we can really save our business.”

“What’s interesting there is this personal liability, potentially, right with fiduciary obligations under ERISA for companies that don’t do that, for individuals who don’t meet their fiduciary role, as well as on the other side for advisors and other entities that service plans.”

Time-Stamps:

[00:43] – Joseph’s entrepreneurial journey

[03:43] – Where to contact Joseph

[05:17] – Advice around insurance coverage for clients

[12:33] – Cyber compliance amid the rapidly changing organizational landscape

 

Connect with Joseph:

 

Email: joseph.lazzarotti@jacksonlewis.com

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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In this episode of CHATTINN CYBER, Marc Schein interviews Peter A. Halprin, partner at Pasich LLP’s New York office, where he assists policyholders with insurance coverage issues. He is also an adjunct professor of law at Cardozo Law with expertise in areas of arbitration, commercial law, dispute resolution, and processes international arbitration. Today’s conversation is centred around privacy laws and explains the Biometric Information Privacy Act (BIPA) in detail.

The BIPA came around in 2008 and had since stood out from other privacy laws for its extensive litigation surrounding its purpose, scope of implementation, and relevant details. It intends to cover protection for biometric risks, including fingerprints, retinal scans, and several other face or body detections that have become commonplace today by regulating the collection, dissemination, storage, consent, and destruction of any associated data from the point of generation.

Any exclusion on the distribution of materials that violates a statute, particularly TCPA, would also apply to PIPA or other similar claims. Moreover, the BIPA also allows a private right to action, which means you can individually sue people for violations. Peter explains this by breaking down Six Flags’ fingerprint scan privacy issue, for which the entertainment corporation was slammed $36 million by the plaintiff as settlement despite having refused any fault or liability.

Bigger privacy violation claims can have a twofold benefit from insurance – helping with the defense of the claim and indemnity or the settlement of a potential class of action. A recent decision by the Eastern District of North Carolina has brought into light the importance of having your risk coverage neatly handled under a cyber policy.

In conclusion, Peter explains why it helps to have a broker to assess your policy – the more expressed the coverage, the better informed you are of the risks. Additionally, having the right policy can reduce the liability and defence costs on your side.

Highlights:

“The interesting thing, I think that we’re seeing, too, is a lot of litigation about whether or not insurance should respond. But I caution that most of those cases involve general liability, or business owners policies, and not cyber insurance.”

“An exclusion based on the distribution of materials in violation of a statute, particularly TCPA, would also apply to PIPA or other similar claims. ”

“I think that the main thing that people need to keep in mind is just when you’re doing policy reviews, and when you’re working with your broker to assess your policy, the more expressed the coverage can be for something like that. I think the better to know exactly what is and what isn’t covered when you’re buying your policy so that you can really understand the risks associated with what you’re doing, then to try to have to figure it out after the fact.”

“If you’re working with your insurer and your insurance providing coverage is that they may see a lot of these claims for a lot of their clients. And so panel counsel or counsel that is pre-approved may have a lot of experience by doing these things. And it may even help reduce liability and perhaps defense costs on that on that side, too. ”

Time-Stamps:

[01:51] – Peter talks about his work and involvement with cyber insurance

[03:03] – Exploring the BIPA in detail

[07:27] – Does the BIPA have a private right to action?

[09:53] – The role of insurance in bigger privacy claims

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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In this episode of CHATTINN CYBER, Marc Schein interviews Michael Bruemmer, VP of Consumer Protection and Global Data Breach at Experian Consumer Services, CA. Marc and Michael discuss the latter’s education, upbringing, unexpected journey into cyberspace, and unique business model and services.

Michael entered the cyber industry fifteen years ago, after quitting working on the tech side for Dell and Lenovo. After returning to Austin, he joined CSIdentity, leading the sales, data breach, and identity theft departments, and hasn’t looked back since.

Michael attributes Experian’s success in insurance cybersecurity with three things — their Program and Events Manager, their family of forensics experts, privacy attorneys, data analysts, and notification vendors (among many others), and the powerful brand and community they’ve created within the organization. Their notification industry work includes fraud resolution, offline enrollment, and identity theft protection.

Michael explains that the foundation of his work hasn’t altered in the past three years and continues to focus on consistently delivering incident notification services, meeting deadlines, and ensuring customer satisfaction. He discusses Experian’s unique business model that provides an ongoing fraud resolution, using which clients can get a year’s worth of credit monitoring. Michael also touches on Experian’s plans of rolling out crisis management response services soon.

The best practice to mitigate cyber risks at any company is to consult with cybersecurity experts before a potentially harmful incident has already occurred. Even if you haven’t had an event, Michael explains that you should always have a private attorney and a cyber insurance provider at the ready. In the event of a suspected breach, you need to reach out to them quickly.

Towards the close of the episode, Michael also talks about ransomware attacks and the percentage of companies giving in to such threats today. Tune in to this episode to learn in better detail about thriving in the cybersecurity industry.

Highlights:

“We value our relationships with people that refer us, that don’t refer us, because it’s such a small community. If your reputation is good in that community, it goes a long way but it only takes one bad event, one dissatisfied customer and then things don’t go so well after that.”

“What I suggest is that you have a privacy attorney, you’re also able to operate under privilege as you if you so choose to. And we’re always encouraging that with any client.”

“The survey that ZD net said was that, in actuality, 83% (of companies) paid the ransomware, which I found was really interesting, despite the FBI, despite the other regulatory agencies, they don’t pay, you’re probably going to get it dumped on the dark web, let alone your brand is going to be exposed. Let alone you’ll never get the encryption key.”

“About 50% of the events that we get contacted in become never notifiable. So in other words, we don’t even go into action, but we still get a heads up so that we can prepare.”

Time-Stamps:

[00:43] – Michael talks about his upbringing

[04:38] – About the cybersecurity services provided at Experian

[05:58] – The notification practice at Experian

[10:21] – Why you need legal counsel before a potential cybersecurity breach/ threat

Connect with Michael:

Website: www.experian.com/databreach

LinkedIn: https://www.linkedin.com/in/michaelbruemmer/

 

 

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In this episode of CHATTINN CYBER, Marc Schein interviews Omar Refaqat, Senior Manager of Crowe’s Cyber & Risk Consulting Practice. Omar has extensive experience working as a #Telecom and Networks Engineer at several successful companies before venturing into cybersecurity.

Omar’s chats about his engineering background which gave him a solid foundation to understand today’s threats, technologies, and opportunities.

Credit card fraud, email fraud, hybrid attacks, and sim spoofing are the different types of attacks increasing every passing day. Omar explains  simspoofing is the technique used to defeat MFA multi-factor authentication. In this type of #fraud, attackers redirect the messages or #data from your phone’s sim to their phone so that the authentication code you’re supposed to receive in your phone goes directly to them.

Cryptocurrency and blockchain adoption has exploded.  We chat about why there’s so much trust around the two technologies and why people are increasingly drawn to them.

Highlights:

“What we’ve seen over the last decade or so is really a convergence between that and cyber threats and cybercrime.”

“It’s interesting that it’s really a push-pull effect. The banks, central and insurance and credit unions are moving in this direction, but the cloud providers are finally also waking up to the fact that they have this huge industry out there that really wasn’t that excited about their products and services.”

“And that’s the basic technology underlying cryptos. Think of this as a distributed ledger where you don’t need an intermediary to provide that trust. And it’s really that everybody has access to it, you can see what everyone else is doing. And that’s where the trust comes from.”

“What we have seen from our perspective as an accounting firm, we have a risk practice, we have a consulting practice, we have a fairly large audit practice as well. All these things tying together security can no longer be treated as siloed service or applicant application.”

“The way we work with our clients is, as we said, we start with really helping them from the advisory perspective, from a consulting perspective in doing risk assessments, understanding where the technology risks lie in helping them put together those in various programs to help build controls mitigate the risk to the extent that they want to and they need to, and then come in as retirement as an audit practice and make sure that, that ethical framework is is compliant and effective.”

Time-Stamps:

[01:17] – Omar shares his life’s story with us

[03:44] – Omar shares about his time in the finance industry and the convergence of finance and cyber crimes

[06:43] – What is sim spoofing?

[15:15] – What technologies can financial services industries make use of?

[25:38] – Why technology can no longer be seen as a siloed type of service

Connect with Omar:

LinkedIn: https://www.linkedin.com/in/omarrefaqat/

 

 

 

 

 

 

 

 

 

 

 

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In this episode of CHATTINN CYBER, Marc Schein interviews Brian Warszona, UK Cyber Deputy Practice Leader at Marsh McLennan. Brian has over a decade’s worth of experience in the cyber insurance space and has, over the years, shifted from the carrier side to the broker side of the industry.

Brian started his career working with Marsh in Chicago for six years. He then worked as an underwriter at Chubb for two years. Later, Brian helped create the Chicago office for another brokerage firm, before landing his current job at Marsh McLennan.

Brian discusses why shifting from the carrier side to the broker side gave him a whole different perspective on the industry. He could talk about risk in a way that would make it more efficient for both the company and the client. He was creating solutions and bespoke policies for the clients.

Brian explains in detail the terms underwriter and syndicate and how they function in cyber insurance. He also distinguishes an underwriter’s role at Lloyds and in the States and explains his preferences across the geographies. According to Brian, a syndicate has to report back into Lloyds about what they’re doing from a financial stability side of things.

We also discuss the impact of COVID in the industry. Brian shares that from a coverage standpoint, nothing has changed in the pandemic. But there have been revolutionary changes elsewhere. COVID has not only affected Lloyds but also changed the way clients deal with businesses. They don’t have in-person underwriting meetings with syndicates and underwriters from the syndicates so frequently today.

Towards the close of the episode, we talk about Brian’s article on human-capital management regarding cyber risk and discuss the points to keep in mind while identifying suitable vendors.

Highlights:

“I think it’s [the pandemic] allowing us to be a little bit more connected. In some cases, we probably have too many zoom meetings because of it. But on the flip side, we actually have a lot of communication going back and forth, whether it be through zoom teams, or instant messages or wherever it might be.”

“From an analytic standpoint, to the corporate side of things, I really wanted to be in that room with the client talking about, here’s what we can do here. And here’s all the different solutions.”

“I don’t think we can go through a cyber conversation around the market if we didn’t talk about ransomware.

Time-Stamps:

[00:58] – Brian discusses his journey in the cyber insurance industry

[02:21] – Brian shares why he decided to shift from the carrier side to the broker side of the business

[03:35] – Discussing the London insurance mentality

[05:30] – Explaining the terms syndicate and underwriting

[06:39] – The influence of the pandemic in revolutionizing work practices

[08:54] – Talking new requirements in London based carriers

[10:18] – Human Capital Management with regards to cyber risk

[14:59] – Identifying suitable vendors

 

Connect with Brian:

 

LinkedIn: https://www.linkedin.com/in/brian-warszona-36891b12/?originalSubdomain=uk

 

 

 

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In this episode of CHATTINN CYBER, Marc Schein interviews Meredith Schnur, Managing Director and US Cyber Brokerage Leader at Marsh USA, Inc. Meredith offers actionable insights.

Meredith talks about progression in the cyber insurance space. Underwriting and brokerage today look a lot different from how it was in the past. In terms of negotiating arrangements with your clients, bigger always means better. Hence, you cannot survive without developing personal relationships with your clients.

We also learn the challenges that the cyber insurance industry faces – the most substantial challenge being underwriting. It’s not the strategies but the implementation of the strategy that is turning to be demanding. Also, the amount of information that clients have to supply to the underwriting community has undergone a dramatic shift. Hence, the challenge lies everywhere, from allocating resources, getting the right people to the table, answering their questions, understanding the cyber risk profile of an organization, and communicating that to the underwriting community.

Meredith also talks about the common misconceptions around cyber insurance. Clients are still unaware of the amount of underwriting and required information that needs to be supplied at any time. Hence, price hikes are not as welcome to them as we might require.

Speaking about where the future of cyber insurance is, Meredith, says it is undoubtedly in a sustainable and healthy market. For that to take place, stabilization is needed. In the next-generation training program organized by Marsh, building networks and coming out of your comfort zone is vital. Programs like the Track program and Cyber mentorship program help young minds receive adequate mentorship and support.

To part with, Meredith provides advice and guidance to the next generation of insurance professionals who are hoping to get into this field. If risk management truly thrills you, then it is highly recommended that you choose this field!

Quotes:

“From the late 90s to mid-2000s, we called it Network Security and Privacy because that was what it was. We were protecting the network and the overall adoption of this term cyber.”

“If you can’t truly understand the purpose of the policy and the intent of that policy, make sure we understand what the words really mean and what they say.”

“However, if you don’t have the ladder, the second part of being able to truly understand the art of relationship building, technical nature, and how to actually work with all different shapes, sizes, and each deal specifically, you can’t have it.”

“I think the largest challenge that we’re having, even with our largest clients, is the very sharp pivot in underwriting.”

“Sustainable healthy market is what I foresee in five years time. A sharp pitch pivot is needed and required in order to do that, along with stabilization.”

“It is completely underestimated how important having mentors in the business is. It is completely underestimated how to build a network and what building a network can do for your career and for your comfort level. It actually teaches you how to be comfortable in the uncomfortable.”

Time-Stamps:

[03:56] – While negotiating with clients, does bigger mean better in terms of leverage?

[06:07] – Challenges in today’s marketplace.

[08:32] – Misconceptions clients have about cyber insurance.

[13:02] – Next-gen training at Marsh to create future leaders in insurance.

[16:14] – Advice to young folks hoping to get into cyber insurance.

Connect with Meredith

LinkedIn: https://www.linkedin.com/in/meredithschnur